Custom Concierge

Prepare To Be Pampered!

Our team at Princess Diamonds is devoted to giving our customers an unforgettable custom concierge experience by creating a personal jewelry showcase with multiple options to suit your needs. Everything from start to finish is made on-site in our Burlington MA and Derry NH stores. We have the newest and most innovative jewelry manufacturing machines available; providing our customers the experience, knowledge, and technology to make their jewelry vision become a reality.

Over 20 years of experience

When you first come to your appointment

Design Bar

Here are the steps to creating a custom piece with us

Step I

The first step involves you working directly with the jewelry designer and discussing your ideas. This will help us get to know you better so we can better serve your needs. It is helpful to bring a picture of what inspires you to this meeting; it can be a photograph, hand drawn or off the internet. We can use this as a means of understanding your style so we can help create something that you’ll love wearing. We have made thousands of custom pieces over the years so we are confident in our ability to find something to fit your style. We also have catalogs and examples of our past work to help you get inspired.

Step II

The second step involves discussing the details of your design to create sketches. This is when we will hear your honest feedback and make revisions until you’re happy with the final product. Our jewelers use the latest technology to take into account model proportions, scales, comfort, gemstones, and other details to get the ideal jewelry sketch for further 3D modeling processing.

Step III

Once we get final approval the jewelry goes into production and a cast model is made either by hand or by machine depending on the design.

From Start to Finish

The whole process should take about 3 weeks. Rush orders are available subject to specifications or last minute changes to the design. All custom jewelry is under a warrantee and includes a complimentary appraisal and lifetime warranty.

We love working side by side our customers to ensure the final product is everything they wanted and that they leave with a smile on their face. As a family business, we understand the value of customer service and we always go the extra mile for our customers. We are grateful to have customers who are loyal to us and return to our store for years after making their first purchase with us. We cherish being a part of so many couple’s romantic journeys from creating their engagement ring to designing custom anniversary gifts for them 20 years later.

At Princess Diamonds we respect everyone’s budget and never view our customers as commission. We pride ourselves on working together to create something special for every customer that fits their style flawlessly, and we do so with the utmost honesty and respect for them.

To get started, give us a call at 781-362-4767 or click on the link below to set up a free consultation. You can also send us an email with your ideas along with pictures of your jewelry at: We can’t wait to meet you!

Rush Orders

Rush orders are available and subject to specifications or last minute changes to the design.

Contact Us

Warranty & Complimentary Appraisal

We Value Customer Service

Let us help you create something special


Schedule a FREE consultation with us. We welcome your ideas with pictures of your dream jewelry.

We can't wait to meet you!