Terms and Conditions

REFUND/EXCHANGE POLICY:

30 days cash back and or exchange guarantee for in store purchases. Item(s) must be unused and in the same unused condition at time of purchase. All returns must be in the original packaging along with its Sales Slip. Merchandise must be in original condition. We do not offer refunds or exchanges on items that are worn, adjusted or damaged. All Watches and Giftware must have all protective stickers in place. No refunds or exchanges on Special Orders, or items that have been engraved, sized or altered. This includes sizing of any watches. No refunds or exchanges on Gift cards. No Refunds or Exchanges after 30 days of purchase date.

SPECIAL ORDERS:

No refunds or exchanges on special orders. A special order constitutes any not-in-stock item that is ordered, custom made or in-stock item that is altered at the customer’s request. A minimum deposit of 50% is required when the order is placed. If cancelled, all deposits and subsequent payments will be forfeited at our discretion. Special orders not picked up within 90 days of initial order may be cancelled and all deposits/payments will be forfeited.

LAYAWAYS:

Articles selling for $250 or more will be held on layaway with a minimum deposit of 25% for a period not to exceed 3 months. Items selling for more than $1,000 will be held for a period not to exceed 6 months. If cancelled at the customer’s request within the layaway agreement period, a store credit will be issued and a 10% layaway cancellation fee may be charged with our discretion. At our discretion a layaway account may be cancelled by us if a payment is not received for 3 consecutive months. If cancelled for non-payment, all deposits will be forfeited.

REPAIR POLICY:

The description and values of the articles listed are correct to be the best of my knowledge. In accepting said article(s) it is understood that Princess Diamonds or any of its employees is not responsible for identification or condition of stones and/ or jewelry at the time of receipt and any damage or loss which Princess Diamonds may be liable for will be limited to the actual cost to REPAIR OR REPLACE the item and not exceed the values stated. I understand there are hazards in performing the described repairs, which may result in damage to the article due to no fault of Princess Diamonds to make these repairs. When no value is listed it will be assumed that the value is less than $75. Since many stone treatments such as fracture tilling, laser, drilling and other clarity or color enhancements may be undetectable to the eye, it is responsibility of the customer to notify the craftsman of these pre-existing conditions. Princess Diamonds is not responsible for stones that may be damaged in setting or repair work due to these unknown conditions.